Refund Policy

Refund Policy

Last Updated: 11/12/2024

At Infinity Charm LLC, your satisfaction is our top priority. We strive to provide high-quality products and excellent customer service. Please read our refund policy carefully to understand your rights and our obligations.

1. Returns and Exchanges

Our policy lasts 14 days from the date of delivery. If 14 days have passed since your purchase was delivered, we cannot offer a refund or exchange.

Eligibility for Refund or Exchange:

  • Defective or Damaged Items: If you receive an item that is defective or damaged, please contact us within 14 days of receipt.
  • Incorrect Items: If you receive the wrong item, please notify us immediately.

How to Request a Refund or Exchange:

  • Email Us: Send an email to hello@infinitycharm.com within 14 days of receiving your order.
  • Include the Following Information:
    • Order number
    • Description of the issue
    • Clear photos of the defective, damaged, or incorrect item

Resolution Process:

  • Replacement: Upon verification, we will send a replacement item at no additional cost if available.
  • Refund: If a replacement is not available, we will issue a full refund to your original method of payment.

Note: We may, at our discretion, allow you to keep the original item due to its low cost, to expedite the resolution and ensure your satisfaction.

2. Lost or Stolen Packages

Infinity Charm LLC is not responsible for lost or stolen packages confirmed to be delivered to the address provided at checkout.

What We Will Do:

  • Provide Delivery Confirmation: We will supply information to confirm delivery to the address provided, including:
    • Date of delivery
    • Tracking information
    • Shipping carrier details

Customer's Responsibility:

  • Investigate with Carrier: It is the customer's responsibility to contact the carrier to investigate lost or stolen packages.
  • Ensure Accurate Address: Please ensure that the shipping address provided is correct and secure.

3. Non-Returnable Items

Certain items are exempt from being returned or exchanged:

  • Gift cards
  • Personalized or custom-made items
  • Items purchased on final sale or clearance

4. Shipping Costs

  • Customer Responsibility: You are responsible for paying your own shipping costs for returning an item, unless the return is due to our error.
  • Non-Refundable: Shipping costs are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund:

  1. Check Your Bank Account: It may take some time before the refund is officially posted.
  2. Contact Your Credit Card Company: Processing times can vary.
  3. Contact Your Bank: There may be a processing delay.
  4. Contact Us: If you’ve done all of the above and still have not received your refund, email us at hello@infinitycharm.com.

6. Customer Service Commitment

We are dedicated to resolving issues promptly:

  • Accessibility: If you have any accessibility concerns or require assistance, please contact us.
  • Additional Support: For any questions or concerns about your order, reach out to us at hello@infinitycharm.com.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review this policy periodically.

8. Legal Disclaimer

  • No Waiver of Rights: This policy does not limit any statutory rights you may have under applicable laws.
  • Limitation of Liability: Our liability is limited as per our Terms of Service.

Contact Information:

By making a purchase, you agree to this refund policy.